Refund policy
Please inspect your order upon receipt. If you have received damaged, defective or missing products, we apologise in advance and ask you to please email us at info@labcrafter.co.uk. Please include your order confirmation number. We will replace any missing or faulty parts/products ASAP.
We do not accept returns for kits that have already been started (for example, where soldering or acrylic welding is required), but we are available for technical support. Please contact us as soon as possible if something doesn’t look right and include as much detail as possible, including photos of any solder joints or parts. Every little helps!
- For returns to be processed and refunded, you need to have received email confirmation from Labcrafter. Items sent back to us without first requesting a return will not be accepted.
- Please contact us within 14 days after delivery to return a product.
- Products are returned at your own cost, unused and undamaged in their original packaging, unless faulty.
- Please note that goods remain the customers responsibility until they reach our premises. Labcrafter cannot be held liable for return parcels being lost or damaged in transit.
- Refunds don't include delivery charges.
- Any refund will be given via the same means as was initially used to make the purchase. Please note it may take a few days for an issued refund to appear on your bank statement, due to procedures imposed by your bank/credit card issuer.