"The sign of a company that cares - includes spares. As an engineer I really feel this is a signal of a company that understands the product and the people using it. As soon as I opened the box, the 3D prints were crisp and clean, and all the pieces went together perfectly. The only snag was that I snapped an o-ring in a tricky part - but was saved by the spare o-rings provided (hindsight: gently warm them first with a hairdryer). Highly recommended!"

"Thank you so much, Gerrit and Margriet, for sending the Pioreactor, peristaltics, and upgrade kit so quickly. I’m excited to get everything set up and running. It’s fantastic that we now have a UK supplier to handle imports—my first Pioreactor got stuck in customs. Local shipping is also much more sustainable. I really wish I had ordered my OpenFlexure Microscope from you as well!"

"LabCrafter were absolutely fantastic. From the quick delivery and hand-written note in my package, through to the support and answering my questions when I hit an issue. I will be ordering from them again."